Despite swathes of shops being forced to close during the lockdown – online retailer Amazon is putting out the message that it’s business as usual for them. They recently posted some advice to customers including a list of FAQs (below) which seeks to answer some of the most often asked questions. As a Prime customer myself, I’ve always been impressed with their next day delivery service. After posting this update I’m am going to see if that promise is still valid by ordering something off the site. I’ll let you know when it arrives.

In the meantime, if you also have an Amzon account, and you’re about to place an order, perhaps consider asking if your neighbour needs something too…

Frequently Asked Questions

1. Can I place an order? Will Amazon deliver my parcel?

Yes, Amazon continues to serve customers. You can check the current delivery times at order check-out or via Your Orders in your account. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.

2. Are delivery times affected?

Our teams are working to ensure we can continue to deliver to the most affected customers, many of whom have no other way to get essential items. We are prioritising the intake and dispatch of items most needed by our customers right now. These are items such as food, health and personal care products, books and items needed to work from home. As a result, please note that delivery times for some items may be longer than usual at the moment. See more details here.

3. Is it possible to return items?

Yes, you can continue to return items. Go to My Orders to return an item or check the return window for your order.

4. Is it safe to receive orders?

The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.

5. Is it possible to reduce contact with the driver when they deliver my order?

Yes. Drivers have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance.