Community law service information bulletin

Although our offices are closed to the public and we are not providing face to face advice until further notice we are still providing most of our specialist advice provision by telephone or email. Our advisors are now working from home and are set up to effectively deal with ongoing referrals from agencies and members of the public calling us for advice.

We are providing specialist advice in the following areas:

Debt – our Debt Advice Team funded by the Money and Pensions Service is providing a full range of debt advice

Welfare Benefits – we can provide benefit checks including advice on entitlements, help with claims, disputes and appeals

Housing – we can provide advice in respect of repossession and eviction for people eligible for Legal Aid.

Energy  Advice – help to better afford energy bills including benefit advice and income maximisation, utility debt advice, energy tariff checks, access to grants

Please note, our self-funded Immigration Service is temporarily suspended as we are unable to deliver this service by telephone.

How to Contact Us:

Agency Referrals
Where possible agencies should utilise the online Referral Form on our website  or alternatively direct people to our telephone service. On receipt the referral will be allocated to the most appropriate service.

Telephone Service 
Our telephone service is available Monday – Thursday 10.00am- 2pm and Fridays 10am -1pm  01604 621038

Contacting our various Projects

Our Projects are still operational by telephone and email. They can be contacted on the following numbers. Callers will be asked to leave a message and an advisor will call back as soon as possible.

Financial Health and Wellbeing Service – funded by British Gas Energy Trust providing Benefits, Debt and Energy advice for people who are experiencing ill health or have a disability. Tel: 01604 235709, or email

Health agencies including GP surgeries and Mental Health services and voluntary sector health support services should continue to refer using the contact details above, or via our website

Children’s Benefit Take-Up Project – funded by Children in Need for children and young people who are ill or who have a disability – Tel: Tel: 01604 624070,or email

East Northants Project – funded by East Northamptonshire Council, providing Debt/Budgeting, Energy saving, Income Maximisation & Welfare Benefit advice to residents within East Northants Council area. Tel: 01604 621038, or via our website (Rushden office – 01 933 313020 outside of current lockdown)

Northamptonshire Energy Saving Service – funded by National Grid’s Warm Homes Fund providing support for households to better afford energy bills including benefit advice and income maximisation, utility debt advice, tariff switching and energy efficiency advice . Tel: 01604 623700 or enquire via the website

49-53 Hazelwood Road,
Tel: (01604) 621038 
Fax: (01604) 232412

We are a charity and welcome any voluntary donations to help support our advice services for local communities.
Registered Charity 1128718
A company limited by guarantee in England No 6830503.
Authorised and regulated by the Financial Conduct Agency. Authorisation number 618896

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